You’ve probably seen the signs or heard the buzz if you live anywhere near Clayton County. Chime Solutions Morrow GA isn't just another faceless call center tucked away in a sterile office park. It’s actually sitting right inside Southlake Mall.
Think about that for a second. While most malls were losing department stores to the "retail apocalypse," this company moved into an old J.C. Penney.
They didn't just take the space. They changed the local economy.
Honestly, the story of Chime Solutions is kinda wild when you look at the numbers. We're talking about a business that aimed to create over 1,000 jobs in a community that desperately needed them. It’s a socially-driven business model that’s sparked a lot of conversation—and some growing pains—over the last decade.
The Strategy Behind Southlake Mall
Mark Wilson, the founder, didn’t pick Morrow by accident. He has this philosophy about "impact sourcing." Basically, instead of outsourcing jobs to other countries, you bring the work to "under-resourced" neighborhoods right here in the U.S.
Morrow fit the bill perfectly.
In 2014, Clayton County had some of the highest unemployment rates in the Atlanta metro area. By putting a massive contact center in a struggling mall, Chime killed two birds with one stone. They gave people jobs they could reach via the MARTA bus line, and they brought foot traffic back to the food court.
It's a smart play.
The state of Georgia and Clayton County knew it, too. They offered millions in tax credits and grants to make it happen. They even got up to $4,000 per worker in tax savings. That’s a massive incentive to hire locally.
What Do They Actually Do There?
If you walk into the 68,000-square-foot facility today, it doesn't look like a department store anymore. It's a high-tech hub. Chime Solutions handles Business Process Outsourcing (BPO).
In plain English? They take the calls you make to your health insurance provider or your bank.
They specialize in:
- Customer Care: General support for Fortune 500 companies.
- Seasonal Solutions: Ramp-up help during things like Open Enrollment for healthcare.
- Technical Support: Helping people navigate apps and software.
They aren't just a "call center" in the 90s sense. They use a cloud-based platform to manage everything. It’s a fast-paced environment. One minute you're helping someone with a billing issue, the next you're explaining insurance benefits.
The Reality of Working at Chime
Let’s be real for a minute. Contact center work is tough. It’s high-pressure, and you're often dealing with frustrated customers.
The reviews for Chime Solutions Morrow GA are a mixed bag. Some employees love the mission. They talk about how Mark Wilson and his family created a "people-first" culture. There’s a real sense of pride in being a Black-owned business that invests in the community.
Others? Not so much.
Common complaints usually involve the typical BPO grind: low advancement opportunities and high stress. The average pay has historically hovered around $35,000 a year. For many in Morrow, it's a "stepping stone" job. It’s a place to get experience, get trained through programs like Georgia's Quick Start, and then move on to something bigger.
A Massive Shift in Ownership
Everything changed recently. In March 2024, Chime Solutions was acquired by VXI Global Solutions.
VXI is a massive player in the BPO world, backed by Bain Capital. This was a huge turning point. While the "Chime" brand and its mission of social impact were the big selling points, becoming part of a global giant like VXI changes the stakes.
There’s been some confusion lately about the company’s financial health. You might see "bankruptcy" or "assignment for the benefit of creditors" popping up in legal searches. This is part of a complex corporate restructuring.
The "Old Chime" (Chime Solutions, Inc.) went through a liquidation process to handle debts, while the core operations—the actual jobs and the Morrow site—were largely absorbed into the VXI umbrella.
Why You Should Care
If you're looking for work in Clayton County, Chime (now under VXI) remains one of the largest private employers in the area. They are almost always hiring.
But it’s more than just a job board entry. It’s a case study in how to save a suburb. Morrow isn't a rich area, and Southlake Mall could have easily become a ghost town. Instead, it’s a weird, functional hybrid of shopping and corporate operations.
Moving Forward: What to Keep an Eye On
Things are moving fast in 2026. If you're looking into Chime Solutions Morrow GA, there are a few things you should do to stay ahead of the curve:
- Check the VXI Career Portal: Since the acquisition, many job listings have migrated. Don't just look at the old Chime website; look for VXI Global Solutions roles specifically tagged for Morrow.
- Verify the Role Type: Chime became famous for "seasonal" work. If you need a permanent gig, make sure you aren't signing on for a 3-month Open Enrollment contract.
- Use the Training: If you get hired, take advantage of the tech training. Chime has historically used state-funded programs to upskill workers. That’s free education. Use it to jump to a higher-paying tech role later.
- Watch the Mall: The presence of Chime is a bellwether for Southlake Mall. If they expand, the mall thrives. If they shrink, the local retail landscape will likely shift again.
The mission of "doing well by doing good" is a beautiful sentiment. Whether the corporate reality under new ownership lives up to that original Wilson family vision is something the people of Morrow see every day when they clock in.
Stay updated on local news regarding the Southlake Mall redevelopment, as further changes to the physical site are expected as VXI integrates more "next-gen" AI tools into their customer service workflows.